Candidate Support

General

• What is an online interview?
• How long does it take to receive an online interview request?
• Candidate accessibility
• Will my current employer be able to see my profile?
• Are interviews timed?
• Why should I record a video bio?

Tips for your Interview

• Consejos para una entrevista exitosa
• Tips for a successful interview
• Should I use my phone or computer to do my interview?
• Which browser is recommended to complete my interview?
• What if the interview has video/audio questions?

Audio/Video Troubleshooting

• Allow Your Browser Access to Your Camera and Microphone (macOS)
• Allow Your Browser Access to Your Camera and Microphone (Windows)
• Update the default camera on your browser.
• I received an access to camera forbidden error. How do I give my browser permission to access my camera?
• I recorded a video/audio but it is not working properly.
• I recorded my audio/video recording but I do not hear sound when I play it back.

Common Questions

• I am unable to view the document in my interview.
• I’ve completed an interview. What happens next?
• My interview expired. Can I get an extension?
• Where is my magic link to log back in?
• Do I have to fill in all the details in my profile?
• What if I don’t do well in an interview? Can I try again?

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